Cancellation & Rescheduling

A signed-in client may request a new future date and time from the account area. If the requested slot is free, the appointment is updated immediately. If it conflicts with another appointment, the request is clearly marked and sent to salon staff for a decision.

Your existing appointment remains in place while a conflicting request is pending. Payments and the check-in code stay attached to the appointment after an approved change.

A booking fee may be transferred once when a change is requested at least 48 hours before the appointment. Later changes may require a new $20 booking fee.

The $20 booking fee reserves salon time, is non-refundable, is separate from the service price, and is never credited toward the service. If the salon cancels your appointment, the booking fee will be refunded.

Late arrival can affect the services that can be completed safely within the reserved time. A substantially late arrival may be treated as a cancellation or no-show at the salon’s discretion.

If the salon needs to change an appointment, the team will contact you using the information provided and offer an alternative whenever possible.